What this policy covers?
Complete Analytics Limited has created this privacy statement in order to demonstrate our company commitment to privacy. The following discloses the practice of information gathering and dissemination of this site.
- Your Consent
- What information we collect about you
- Where do we store your information?
- What do we use your information for?
- How do we protect your information?
- How long do we keep your information?
By using our site, in subscribing to our service, or filling in a contact form on our website or other sites owned by Complete Analytics Limited, you agree and accept that we process, store and use the personal data submitted in accordance with the rules set forth below. In case you want your personal data removed permanently, please contact us: [email protected]
What information do we collect from you?
We collect information about you when you provide it to us, when you use our products, and when other services provide it to us.
Account Information: We collect information about you when you register for an account for Roveel. For example, you provide billing information when you purchase one of our services.
Information you provide through accessing our products: We collect and store your name and job title, contact information including email address and telephone numbers and will use this to provide support for our products and to advise you on product changes which may affect the way in which you interact with our products.
We will securely store any content that you explicitly share with us through feedback and screenshots including any comments you add and submit to us.
Website visitors: If you are one of our website visitors, we may collect non-personally-identifying information such as the browser type you are using, the referring site and date and time of each visit. We collect information when you register on our site, place an order, subscribe to our newsletter/blog or fill out a form.
Information we collect automatically when you use our Services: We track certain information about you when you visit and interact with any of our services. This includes information about the product features you use, the number of dashboards you visit and the links you click, but not the content.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Where do we store your information?
The host servers on which Complete Analytics Limited processes and stores its databases are located exclusively within the GDPR compliant areas. Complete Analytics Limited will inform you immediately, to the extent we are legally authorised to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.
What do we use your information for?
Any of the information we collect from you (either personally-identifying or non-personally-identifying) may be used in one of the following ways:
To personalize your experience: your information helps us to better respond to your individual needs.
To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service:your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions: your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature.
To send periodic emails: The email addresses you provide, will only be used to send you information and updates pertaining to your order.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. Please note, that using certain Complete Analytics Limited services necessarily requires you to receive emails.
How do we protect your information?
Our products are delivered via a secure https connection (Secure Socket Layer technology). All payment details are secured using a 3rd party approved payment gateway and no customer transaction information is stored on our servers.
Staff training & internal security measures
Further on, we train our staff regularly to keep your data secure. Security briefings for new employees, regular safety trainings as well as physical office access restrictions ensure a consistent security approach.
How long do we keep your information?
How long we keep information we collect about you depends on the type of information.
After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Services.
Information you share on our products: If your user account is deactivated or disabled, some of your information and the content you have provided will remain in order to allow your team members or other users to make full use of our products.
Managed accounts: If the Services are made available to you through an organisation (e.g., your employer), we retain your information as long as required by the administrator of your account.
Marketing information: If you have chosen to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our products, such as when you last opened an email from us or signed in to your account.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
If you are a customer and would like to update your account information please email us at [email protected].
Disclosure of the collected website data
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
In addition we utilise the remarketing tools on social media sites to display targeted display advertisements to our visitors. These include, but are not limited to Twitter, Facebook and LinkedIn.
Your information is controlled by Complete Analytics Limited. If you have any questions or concerns about how your information is handled, please direct your inquiry to Complete Analytics Limited.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
Complete Analytics Limited
St Faith's House